Privacy Policy

Last Updated: 29/08/25

Entropy Home Maintenance (“Company,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our services, website, or staff.

1. Information We Collect

We may collect the following types of information when you request services, visit our website, or communicate with us:

• Personal Information: Name, address, phone number, email, and details related to service requests.
• Service Information: Property details, maintenance needs, and any notes related to the work performed.
• Website Information (if applicable): IP address, browser type, and browsing activity (via cookies or analytics tools).

2. How We Use Your Information

We use the information we collect to:

• Schedule and complete service requests.
• Provide estimates, invoices, and payment processing.
• Communicate updates about appointments and service timelines.
• Improve our services and customer experience.
• Comply with legal and regulatory requirements.
• We do not sell, rent, or trade your personal information to third parties.

3. Sharing Your Information

We may share limited information only in the following cases:

• With trusted service providers or subcontractors necessary to complete the requested work.
• When required by law, court order, or government regulation.
• To protect the safety, rights, or property of Entropy Home Maintenance, our customers, or others.

4. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is 100% secure.

5. Data Retention

We retain customer records, including service history, for as long as necessary to provide services, comply with legal obligations, and resolve disputes.

6. Your Rights

You may request to:

• Access or update the personal information we hold about you.
• Request that we delete your personal information, subject to legal or contractual obligations.
• Opt out of marketing communications at any time.
• To exercise these rights, contact us using the information below.

7. Cookies and Website Tracking (if applicable)

Our website may use cookies or analytics tools to improve performance and understand visitor activity. You may disable cookies in your browser, but some site features may not function properly.

8. Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with a revised “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:
Entropy Home Maintenance
Phone: +555-40-114-6855
Email: info@rebuild.com